Transparent, fair, and compliant with UK Consumer Contracts Regulations 2013.
Your right to cancel under UK law
Under UK Consumer Contracts Regulations 2013, you have the right to cancel this agreement within 14 days of the date you signed your enrolment contract.
14-day cancellation right from the date you sign your contract
Email support@learnfinity.co.uk with your full name and enrolment details
Cancellation is effective upon written acknowledgement from Learnfinity Ltd
By enrolling and accessing any course materials, live sessions, recordings, labs, or platform content within the 14-day period, you expressly acknowledge that:
You have requested the service to begin immediately
You will not be entitled to a refund for any services already delivered (including completed live sessions, accessed materials, or used lab credits)
Refunds within the 14-day period will be pro-rated to exclude services already consumed
After the 14-day statutory cooling-off period has expired, NO refunds will be issued under any circumstances. This includes (but is not limited to):
Change of mind or personal circumstances
Choosing to enrol elsewhere
Dissatisfaction with the learning style
Partial completion of the programme
We don't walk away when the cohort ends
If you complete the programme and meet all attendance and assignment requirements but have not secured a job interview within 90 days of programme completion, we continue working with you at no additional cost:
CV & LinkedIn Reviews
Ongoing 1-to-1 CV and LinkedIn review sessions with our career team
Mock Interviews
Mock interview practice with our instructors to sharpen your technique
Hiring Network
Direct introductions to our hiring network where appropriate
Platform Access
Continued access to the learning platform and all materials
Monthly Check-ins
Monthly check-in calls until your first interview is secured
Important: This is a support commitment, not a financial guarantee. No refunds are payable under this commitment under any circumstances. Eligibility requires 80% attendance, all assignments submitted, 20+ documented job applications within 60 days of completion, and all payments settled.
Simple and straightforward process
Step 1: Email Us
Email support@learnfinity.co.uk with your full name and enrolment details
Step 2: Acknowledgement
Cancellation is effective only upon written acknowledgement from Learnfinity Ltd
Step 3: Refund Processing
Approved refunds will be processed within 14 business days to your original payment method, pro-rated to exclude any services already consumed
Payment Plan Default
For students on instalment plans, cancellation of remaining instalments does not constitute a refund of past instalments and is at Learnfinity's sole discretion.
Provider Cancellation
If Learnfinity cancels a programme before delivery for reasons within our control, you will receive a full refund of all payments made.
Refund Timeline
Please allow up to 14 business days for approved refunds to appear in your account.
Course Access
Upon cancellation and refund approval, your access to course materials will be revoked within 24 hours.
Version 3.0 | Last Updated: 12 May 2026